Tech Support
Technology support that's proactive, not reactive
Most tech support shows up after things break. We monitor, maintain, and manage your technology so breakdowns become rare — and when they do happen, we're already on it.
Everything your team needs to stay productive
Responsive Support
Business-hours support via Slack, email, and video call. Response SLA included in every plan.
Proactive Monitoring
We watch your infrastructure before it breaks. Uptime monitoring, alerting, and preventive maintenance.
Software & Tool Management
License management, updates, onboarding/offboarding, and vendor coordination — all handled.
Incident Response
When something breaks, we're the first call. Fast triage, root cause analysis, and resolution.
End-User Support
Your team gets expert help for day-to-day tech issues — so they stay focused on their actual jobs.
Security Baseline
MFA enforcement, access reviews, security policy documentation, and basic compliance guidance.
Support tiers
Essential
Up to 10 hrs/month
SLA: Next business day
- Email & Slack support
- Software troubleshooting
- License tracking
- Monthly check-in call