Fractional Technology Support
Technology support that's proactive, not reactive
A dedicated technology team for growing businesses, without a full-time hire. We monitor, maintain, and manage your systems so breakdowns become rare, and add senior guidance whenever you need it.
Everything your team needs to stay productive
Responsive support
Business-hours support via Slack, email, and video call. A response SLA is included in every plan.
Proactive monitoring
We watch your infrastructure before it breaks: uptime monitoring, alerting, and preventive maintenance.
Software & tool management
License management, updates, onboarding and offboarding, and vendor coordination, all handled.
Incident response
When something breaks, we're the first call. Fast triage, root cause analysis, and resolution.
End-user support
Your team gets expert help for day-to-day tech issues, so they stay focused on their actual jobs.
Security baseline
MFA enforcement, access reviews, security policy documentation, and basic compliance guidance.
Support tiers that scale with you
Essential
Up to 10 hrs/month
SLA: Next business day
- Email & Slack support
- Software troubleshooting
- License tracking
- Monthly check-in call
Business
Up to 30 hrs/month
SLA: 4-hour response
- Priority Slack & video support
- Proactive infrastructure monitoring
- Vendor management
- Onboarding / offboarding support
- Quarterly security review
Enterprise
Unlimited
SLA: 1-hour response
- Dedicated support contact
- 24/7 critical incident coverage
- Full IT lifecycle management
- Custom SLA agreement
- Monthly executive IT briefing